Frequently Asked Questions

How long does it take to have a standard piece made?

XL, Large, and Medium Stainless K diamonds will ship out within two business days of ordering. Custom pieces take approximately three weeks from order. Expedited options are available upon request.

What if I don't see what I'm looking for?

We offer design adjustments to existing pieces or create entirely custom designs. We encourage you to reach out with your specific ideas — we love a creative challenge.

How long does custom piece creation take?

Timeline varies by complexity. A modification of an existing design can be done in days while most new designs can be completed in about a week. After approval, shipment typically occurs within 3 weeks of payment.

How much does custom design cost?

Pricing depends on multiple factors including materials (silver, gold, platinum), size, design complexity, and stones. Complete the "Make it Kustom" form or contact us directly for a personalized quote.

What materials do you use?

Our pieces are made from stainless steel, sterling silver, 14K or 18K gold, platinum, or a combination of metals.

What quality stones do you use?

We use VS/Si or better diamonds and our gemstones are AAA quality.

Do you offer group discounts?

Yes, discounts are available on multiple identical pieces ordered together. Contact us for details.

Is shipping included?

Yes, FedEx or USPS Priority shipping is included in the price. Orders over $1,000 ship via FedEx 2-Day Priority requiring adult signature (continental US). International shipping costs are additional.

Still have questions?

Don't hesitate to reach out — we're happy to help.

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